Privacy Policy
Last updated: December 2024
1. Introduction
GreenLine AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services and website.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact information (email, phone number, address)
- Business information (company name, industry, size)
- Account credentials
- Payment and billing information
- Communications with our team
Call Data
When using our AI voice agent services, we collect:
- Phone numbers of callers
- Call recordings and transcripts
- Information provided during calls (names, addresses, service requests)
- Call duration and timestamps
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our AI voice agent services
- Process and manage your account
- Send you leads and call notifications
- Improve our services and develop new features
- Communicate with you about updates and support
- Process payments and billing
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers who assist in operating our services
- Professional advisors (lawyers, accountants)
- Law enforcement when required by law
- Business partners with your consent
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including encryption, secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 90 days unless you request earlier deletion or longer retention.
7. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Data portability
- Withdraw consent
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
GreenLine AI
3129 S. Hacienda Blvd #524
Hacienda Heights, CA 91745
Email: contact@greenline-ai.com
Phone: (626) 225-8141
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.